Customer Service

OSMG offers unparalleled and professional customer service to each and every one of our clients. We are incredibly responsive and work hard to continuously improve productivity. We work closely with Kroger to ensure that all customer service functions are resolved quickly and efficiently. The depth of our relationships throughout the enterprise keeps us connected to the decision makers. The OSMG customer service team has access to the following:

• Claims / Deduction resolution

• Order management

• EDI capabilities

• Contract management

• Access to Demantec / Tradepoint